New but damaged on the outside metal, when you install these the metal is covered and you wouldn't see the damage, these sell online for $3000 so you would save a ton. Here is a link to one within everything you need to know, I have two of these both ate in the pictures. https://www.homelectrical.com/gas-fireplace/napoleon-nap-b36ntre1.1.html?hl=en-US