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Full disclosure: My son built this when we got it at age 17 and I think he just didn’t follow the instructions fully. I’ve trouble shooted and redone the parts I can tell he did wrong and got it to work, mostly. The problem is I can’t get the bed to be quite high enough as needed, so the filament starts to harden and cool before it’s fully in place. And I just got tired of trying to fix it as this is not my strength. So this should work great bc it’s essentially new. I think it may need to be disassembled and reassembled either in part, or completely. A great project for someone whose brain is more mechanically inclined than mine!